Author Question: In communicating effective feedback, it is important to balance constructive criticism with positive ... (Read 251 times)

lilldybug07 · **on:** Jul 14, 2018

In communicating effective feedback, it is important to balance constructive criticism with positive feedback and to focus criticism on the person, not the behavior.

Indicate whether the statement is true or false

Question 2

Metabo-Miracle offers a guaranteed weight loss of 10 pounds in one week without dieting or exercise. Thousands of customers purchase the products and about 200 call in with complaints that the product was ineffective. What action should Metabo-Miracle take?
A) It should immediately remove its products from the market, fully refund the thousands of customers' money, and close its business.
B) It should use persuasive techniques to get the 200 disappointed customers to try the product again each time it fails in order to decrease refunds.
C) It should explain to the customers that they misused the product and try to sell them more of the product.
D) It should discuss the product failure with the customers and then provide them with a full refund of their purchase price.
E) It should ignore the customers' complaints and hope they will tire of calling and writing letters.