Author Question: If Nordstrom sales associates are there to greet you as soon as you walk through the door, to assist ... (Read 57 times)

neverstopbelieb · **on:** Jul 14, 2018

If Nordstrom sales associates are there to greet you as soon as you walk through the door, to assist you personally in finding the merchandise you are looking for, and to inform you about the store's events and services, the company is striving to compete on
A) quality.
B) service.
C) promotion.
D) price.
E) distribution.

Question 2

Rockwood International needs to make risky decisions on a daily basis. Therefore, its managers are likely to
A) centralize decision making.
B) let lower-level managers make important decisions.
C) train lower-level managers to make more decisions.
D) decentralize authority.
E) centralize rare skills.