All of the following factors can make material easier to read ...

[abc]

All of the following factors can make material easier to read except
 
  a. typographical aids.
  b. familiarity with the material.
  c. interest in the subject.
  d. poor organization of the material.

Question 2

A chapter titled Resolving Conflict Through Negotiation is most likely organized using the
 
  a. definition pattern.
  b. comparison and contrast pattern.
  c. process pattern.
  d. classification pattern.

[Fayaz00962]

Answer to Question 1

d

Answer to Question 2

c