Stephen listened to the agent explain the process of filing a ...

[lbcchick]

Stephen listened to the agent explain the process of filing a claim with the company, getting an estimate on the damage, and getting his car repaired. He counted about six steps as the agent talked. He made mental notes about the steps he needed to follow and repeated them to the agent. Now he is trying to keep these steps in his working memory as he drives his damaged car home. He doesn't have his phone or other electronics for making notes and he's tight on time.
 
  Describe two different procedures Stephen might use to keep the information activated in his working memory.Explain pros and cons of each strategy.
 
  What will be an ideal response?

Question 2

Morris is a high school student preparing for the SAT. As he studies vocabulary for the test, he realizes that he needs to stay focused rather than multitasking. He knows he will take longer and spend more time revisiting the words if he texts friends and checks email. What kind of metacognitive knowledge does Morris demonstrate about himself as a learner?
 
  a. Self-regulatory knowledge
  b. Declarative knowledge
  c. Self-evaluating knowledge
  d. Motivational knowledge

[al]

Answer to Question 1

Suggested Response: Stephen has six steps in the process and needs to carry out every step.
He might use maintenance rehearsal to keep the information activated in his working memory. With this type of rehearsal, Stephen repeats the eight steps over and over. As long as he revisits the eight steps, he will be able to retain the information until he is able to make written notes.
Stephen might use elaborative rehearsal to keep the information activated in his working memory. With elaborative rehearsal, he connects the information to something he already knows. He might connect each step to a part of the car and let the parts represent steps. He might connect the steps logically to similar steps in a process that is familiar to him. He might connect the steps to the people he contacts to accomplish the steps.
The maintenance rehearsal process presents an obstacle . How well will Stephen be able to continue rehearsing the steps while he drives and negotiates traffic? The point in favor of maintenance rehearsal is that it's simple. Stephen doesn't need to come up with associations. He just repeats the steps.
The elaborative rehearsal process presents an obstacle. Stephen will need to come up with a quick way to connect the steps to something familiar. However, after coming up with the connection between the steps and something familiar, Stephen can easily recall the information as he drives home.
Text Reference: Cognitive Views of Memory

Answer to Question 2

b