A nurse enters a client's room and finds the client and family ...

[student77]

A nurse enters a client's room and finds the client and family member visiting very upset and crying. What is the best response by the nurse to the client and family member at this time?
 
  A) Would you like me to come back later?
  B) Well, it is raining outside today. Do you want me to close or open the curtains for you?
  C) Has your primary care provider been in to answer your questions today?
  D) You both look very upset. Is there anything you would like to talk about?

Question 2

The nurse hears an emergency announcement for an external disaster. Based on this announcement, about what is critical information need the nurse be concerned with an external disaster?
 
  A) Facility is in danger or damaged or function is impaired
  B) May be caused by an fire or explosion
  C) Occurs outside the facility and impacts normal operations
  D) Means terrorist activity is in progress

[dlook33]

Answer to Question 1

D
Feedback:
Body language, a form of nonverbal communication can provide much information to the nurse about what an individual is feeling. In the choice You both look very upset. Is there anything you would like to talk about? the nurse is seeking clarification of the nonverbal communication that is being assessed. The other questions Would you like me to come back later? Well, it is raining outside today. Do you want me to close or open the curtains for you? Has your primary care provider been in to answer your questions today? do not display respect for the client at this time.

Answer to Question 2

C
Feedback:
An external disaster occurs outside the facility and impacts normal operations. Two basic types of disaster alerts are used in healthcare facilities. An internal disaster, is one in which the facility itself is in danger or damaged and/or function is impaired. An internal disaster may be caused by a fire, an explosion, terrorist activity, radiation, a biological spill, or a storm.