Author Question: Two RNs are in disagreement over the team assignment for the shift that is about to begin. You are ... (Read 66 times)

cdr_15 · **on:** Jul 17, 2018

Two RNs are in disagreement over the team assignment for the shift that is about to begin. You are the charge nurse. What is your best first step to collaboratively resolving the conflict?

a. Determine the shared goal.
b. Open a respectful dialogue to bring forth each point of view.
c. Design a plan to meet the shared goal.
d. Determine the roles of those involved in the plan.

Question 2

Part of the manager of care role is that of collaborator. As a collaborator in care, the RN acts in each of the following capacities, except:

a. delegation.
b. accountability.
c. authority.
d. advocacy.

jaykayy05 · **Reply #1 on:** Jul 17, 2018

Answer to Question 1

B
The steps to collaborative conflict resolution are as follows: (1) Open a dialogue that brings forth and is respectful of each individual's point of view. (2) Determine a group or shared goal. (3) Identify the expertise and contribution of each individual as the group agrees on the shared goal. (4) Review the goal and move to honestly accept or reject it (acceptance requires the consensus of the group). (5) Design a plan to meet the new goal, using the expertise of the group to design interventions to meet the goal. (6) Determine the roles of the members in carrying out the inter-ventions. A role must be within the capacity of the member and mutually accepted as fairly de-fined. (7) Set an evaluation point and include all individuals in the evaluation process. Maintain respect for everyone's input or contribution and focus on interventions and actions rather than personalities, feelings, or prejudices.

Answer to Question 2

C
While the RN is functioning in a collaborative role, the elements of that role include delegation, accountability, advocacy, and respect for self and for other health care workers.