Steps to resolving conflict and steps to problem-solving are much the same. What is the first step in resolving conflict?
A) Identify acceptable options
B) Choose the best solution
C) Ask your supervisor to discuss the situation with those involved
D) Define the problem
Question 2
Belittling patients' feelings, asking yes or no questions and providing stereotyped responses to patients are examples of communication ________________.
Fill in the blank(s) with correct word