This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What is the term for listening respectfully and not responding with anger to another who is angry? ... (Read 64 times)

bobypop

  • Hero Member
  • *****
  • Posts: 539
on: Jul 17, 2018
What is the term for listening respectfully and not responding with anger to another who is angry?
 
  1.
  Negotiation
  2.
  Good management
  3.
  White out
  4.
  Brown out

Question 2

Which of the following techniques should be used when a staff member has lost his or her temper?
 
  1.
  Do what comes naturally and respond with anger.
  2.
  Listen in a respectful, polite way.
  3.
  Ask the staff member why he or she is angry.
  4.
  Refuse to listen to this person because he or she is simply too upset at this point.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bbburns21

  • Sr. Member
  • ****
  • Posts: 336
Reply #1 on: Jul 17, 2018
Answer to Question 1

ANS: 3
White out means that you do not respond to a person who is angry, but you stop and listen to the angry person in a respectful and polite way.

Answer to Question 2

ANS: 2
A good technique for dealing with this situation is to stop and listen without returning the anger. Returning the anger only makes the situation worse.


bobypop

  • Member
  • Posts: 539
Reply 2 on: Jul 17, 2018
Excellent

komodo7

  • Member
  • Posts: 322
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

When blood is deoxygenated and flowing back to the heart through the veins, it is dark reddish-blue in color. Blood in the arteries that is oxygenated and flowing out to the body is bright red. Whereas arterial blood comes out in spurts, venous blood flows.

Did you know?

Drug abusers experience the following scenario: The pleasure given by their drug (or drugs) of choice is so strong that it is difficult to eradicate even after years of staying away from the substances involved. Certain triggers may cause a drug abuser to relapse. Research shows that long-term drug abuse results in significant changes in brain function that persist long after an individual stops using drugs. It is most important to realize that the same is true of not just illegal substances but alcohol and tobacco as well.

Did you know?

During pregnancy, a woman is more likely to experience bleeding gums and nosebleeds caused by hormonal changes that increase blood flow to the mouth and nose.

Did you know?

Coca-Cola originally used coca leaves and caffeine from the African kola nut. It was advertised as a therapeutic agent and "pickerupper." Eventually, its formulation was changed, and the coca leaves were removed because of the effects of regulation on cocaine-related products.

Did you know?

Blastomycosis is often misdiagnosed, resulting in tragic outcomes. It is caused by a fungus living in moist soil, in wooded areas of the United States and Canada. If inhaled, the fungus can cause mild breathing problems that may worsen and cause serious illness and even death.

Phytochrome controls germination by responding to red/far red light signals. Phytochrome controls germination by responding to red/far red light signals.
Growth of Dendritic Spines After Long-Term Potentiation Growth of Dendritic Spines After Long-Term Potentiation
Role of PKM-zeta in Long-Lasting Long-Term Potentiation Role of PKM-zeta in Long-Lasting Long-Term Potentiation
The Role of the Hippocampus and Cerebral Cortex in Long-Term Memory Storage The Role of the Hippocampus and Cerebral Cortex in Long-Term Memory Storage
The relationship between the permissible exposure limit (PEL), the short-term exposure limit (STEL), ... The relationship between the permissible exposure limit (PEL), the short-term exposure limit (STEL), ...
No payments were made on a $2,598 loan during its three-year term. What was the annually ... No payments were made on a $2,598 loan during its three-year term. What was the annually ...
Video: Griffith's experiments

For a complete list of videos, visit our video library