Answer to Question 1
D
Psychoeducational programs for families are designed primarily for education and support. Their aim is to improve the course of the family member's illness, reduce relapse rates, and improve patient and family functioning. The remaining options represent more specific goals that are part of the overall purpose.
Answer to Question 2
C
Assertive behavior conveys a sense of self-assurance but also communicates respect for the other person. Acknowledging the patient's concern and explaining that you will meet needs is considerate and respectful. This response also lets the patient know that you are completing a task and will then meet the needs within a reasonable time.