A group of nursing students is preparing a class presentation on ...

[rayancarla1]

A group of nursing students is preparing a class presentation on therapeutic and nontherapeutic techniques of communication. The students demonstrate understanding of the information when they select which techniques to demonstrate as therapeutic?
 
  Select all that apply.
 
  A) Confrontation
  B) Open-ended statements
  C) Reflection
  D) Reassurance
  E) Agreement
  F) Challenges

Question 2

A nurse responds to a client's statement with silence based on the rationale that this technique is used primarily to do which of the following?
 
  A) Allow the nurse to determine an appropriate response
  B) Permit the client to gather his or her thoughts
  C) Encourage self-reflection by the nurse
  D) Demonstrate passive listening

[Perkypinki]

Answer to Question 1

Ans: A, B, C
Therapeutic communication techniques include confrontation, open-ended statements, and reflection. Reassurance, agreement, and challenges are techniques that inhibit communication.

Answer to Question 2

Ans: B
By maintaining silence, the nurse allows the client to gather his or her thoughts and to proceed at his or her own pace. Silence may help the nurse determine an appropriate response or engage in self-reflection, but it is more directed toward allowing the client to focus. Silence does not reflect passive listening. Passive listening involves sitting quietly and letting the client talk, rambling without focusing, or guiding the thought process.