Using total quality management generally involves certain phases. ...

[mspears3]

Using total quality management generally involves certain phases. Which of the following
  are among those phases?

 
 

a. learning about quality
  b. encouraging workers to be more efficient
  c. using self-managed work teams
  d. All of these are phases in the use of total quality management.
  e. None of these are phases in the use of total quality management.

Question 2

When a food processor uses time and motion study to improve quality which major
  component of total quality management strategy is it employing?

 
 

a. Technology
  b. Materials
  c. Employee involvement
  d. Methods
  e. None of these

[Tabitha_2016]

Answer to Question 1

D

Answer to Question 2

D

[mspears3]

YES! Correct, THANKS for helping me on my review

[billybob123]

Thanks for the timely response, appreciate it