Author Question: Why has quality become an important point of competition? a. Improved product quality can lower ... (Read 147 times)

Starlight · **on:** Jul 21, 2018

Why has quality become an important point of competition?

a. Improved product quality can lower costs.
b. Improved service quality can lead to repeat customers.
c. Quality improvements enhance a firms reputation in the marketplace.
d. All of these are correct.
e. None of these are correct.

Question 2

Which of the following is NOT a reason for managers with quality?

a. Improvements in quality can lower costs.
b. Labor unions always support quality improvement efforts.
c. Improvements in quality can increase productivity.
d. All of these are correct.
e. None of these are correct.