Author Question: Some of todays important management challenges are managing diversity, change, globalization, and ... (Read 170 times)

viki · **on:** Jul 21, 2018

Some of todays important management challenges are managing diversity, change,
globalization, and downsizing.

Indicate whether the statement is true or false.

Question 2

CHAPTER 5: THE COMPETITIVE ENVIRONMENT
TRUE/FALSE
1. One of the challenges of today's and tomorrow's managers is the management of an
increasingly diverse work force.
ANS: T PTS: 1 DIF: Easy OBJ: 1
2. Some of todays important management challenges are managing diversity, change,
globalization, and downsizing.
ANS: T PTS: 1 DIF: Easy OBJ: 1
3. A planned reduction in organizational size is known as downsizing.
ANS: T PTS: 1 DIF: Easy OBJ: 2
4. In 1990 the service sector accounted for about half of America's gross national product.
ANS: F PTS: 1 DIF: Difficult OBJ: 2
5. One type of ownership challenge for managers has been the growth in hostile takeovers.
ANS: T PTS: 1 DIF: Moderate OBJ: 2
6. Cutbacks are reductions in the scope of an organizations operations.
ANS: T PTS: 1 DIF: Easy OBJ: 2
7. Most managers believe that productivity and quality are inversely related.
ANS: F PTS: 1 DIF: Easy OBJ: 3
8. Intrapreneurs are entrepreneurs who develop new businesses in the context of large
organizations.
ANS: T PTS: 1 DIF: Easy OBJ: 3
9. Automation refers to the use of machinery to replace human labor as part of the
transformation process.
ANS: T PTS: 1 DIF: Moderate OBJ: 3
10. Identifying new uses for existing products and/or services is innovation.
ANS: T PTS: 1 DIF: Moderate OBJ: 3
11. Diversity exists in an organization when its members differ from one another along one or
more important dimensions.
ANS: T PTS: 1 DIF: Easy OBJ: 4
12. Many organizations are concerned about diversity because demographics in the workplace
have remained constant over the past few years.
ANS: F PTS: 1 DIF: Easy OBJ: 4
13. By hiring the most qualified individual for the job, diversity in the workplace can be
increased.
ANS: T PTS: 1 DIF: Moderate OBJ: 4
14. Having a diverse workforce will allow a company to better understand the markets it serves.
ANS: T PTS: 1 DIF: Easy OBJ: 4
15. The cost argument proposes that diversity in the work force will actually reduce costs for
the employer.
ANS: T PTS: 1 DIF: Easy OBJ: 4
16. Language training is not an organizational strategy proposed to manage diversity.
ANS: F PTS: 1 DIF: Easy OBJ: 4
17. Legal challenges of managers relate to prevailing social customs and mores.
ANS: F PTS: 1 DIF: Easy OBJ: 5
18. In theory, free market economies are characterized by relatively little governmental
regulation.
ANS: T PTS: 1 DIF: Easy OBJ: 5
19. A key issue today is the relationship between organizations and the natural environment.
ANS: T PTS: 1 DIF: Easy OBJ: 5
20. The judicial context in which an organization operates presents legal challenges to
organizations.
ANS: T PTS: 1 DIF: Easy OBJ: 5
MULTIPLE CHOICE
1. All of the following were identified in the text as challenges faced by today's and
tomorrow's managers except
a. global competition.
b. increasing government regulation.
c. diversity in the work force.
d. productivity.
e. quality.
ANS: B PTS: 1 DIF: Easy OBJ: 1
2. Which of the following is (are) contemporary management challenges as described by the
text?
a. Managing diversity
b. Downsizing
c. Change
d. Technology
e. All of these.
ANS: E PTS: 1 DIF: Easy OBJ: 1
3. Which of the following challenges for contemporary management can be considered a cause
of the other?
a. quality and productivity causes cutbacks and downsizing
b. ownership causes globalization
c. ethics and responsibility causes downsizing and cutbacks
d. globalization causes workforce diversity
e. workforce diversity causes ownership
ANS: D PTS: 1 DIF: Difficult OBJ: 1
4. All of the following are competitive challenges discussed in this chapter except
a. productivity.
b. innovation.
c. intrapreneurship.
d. entrepreneurship.
e. All of these are competitive challenges discussed in this chapter.
ANS: E PTS: 1 DIF: Easy OBJ: 1
5. Which of the following are challenges facing managers today?
a. empowerment
b. diversity
c. productivity
d. ethics
e. All of these are challenges facing managers today.
ANS: E PTS: 1 DIF: Easy OBJ: 1
6. Some of the major changes in the environment of management include:a.
The development of new and changing technology.
b. The emergence of a global economy.
c. The rise of the service sector in the U.S. economy.
d. All of the above are correct.
e. None of the above are correct.
ANS: D PTS: 1 DIF: Easy OBJ: 1
7. Ownership challenges have become particularly important as a result of:
a. The growing size and strength of unions.
b. The emergence of the mutual fund market.
c. The rise of the service sector in the U.S. economy.
d. All of the above are correct.
e. None of the above are correct.
ANS: B PTS: 1 DIF: Moderate OBJ: 2
8. To become more efficient, organization have increasingly
a. downsized.
b. employed cutbacks.
c. close plants, refurbished others and slashed payrolls.
d. All of the above are correct.
e. None of the above are correct.
ANS: D PTS: 1 DIF: Easy OBJ: 2
9. Reasons for downsizing and cutbacks include which of the following?
a. too many employees.
b. efficient facilities.
c. managers better educated in operations.
d. All of the above are correct.
e. None of the above are correct.
ANS: A PTS: 1 DIF: Moderate OBJ: 2
10. Which of the following is true as regards small businesses?
a. They are a relatively unimportant part of the U.S. economy.
b. They are defined as businesses with fewer than 20 employees.
c. They have high survival rates.
d. All of the above are correct.
e. None of the above are correct.
ANS: E PTS: 1 DIF: Easy OBJ: 2
11. Which of the following is true as regards the U.S. service sector?
a. It is not as important as the manufacturing sector.
b. It provides some sort of utility for consumers.
c. It has been a fairly stable component of the U.S. economy for over half a century.
d. All of the above are correct.
e. None of the above are correct.
ANS: B PTS: 1 DIF: Easy OBJ: 2
12. Which of the following is an example of a service business?
a. Hedlin Ag Enterprises that provides consulting to agribusiness companies.
b. Agri-Business Insurance Services in West Des Moines, Iowa.
c. Agribusiness Management Company (an affiliate of The Burlington Capital
Group) that focuses on investing in agribusiness.
d. All of the above are examples.
e. None of these is an example.
ANS: D PTS: 1 DIF: Easy OBJ: 2
13. All of the following are examples of firms in the service sector except
a. an accounting firm.
b. an oil refinery.
c. a restaurant.
d. an insurance company.
e. All of these are examples of firms in the service sector.
ANS: B PTS: 1 DIF: Easy OBJ: 2
14. All of the following statements are true about the service sector of the United States except
a. the service sector has accounted for about 90 of all new jobs since the early
1970s.
b. by 1990 the service sector was nearing 75 percent of America's gross national
product.
c. the service sector includes such giants as AT&T and Wal-Mart Stores.
d. the service sector provides a tangible product for consumers.
e. All of these statements are true.
ANS: D PTS: 1 DIF: Easy OBJ: 2
15. Which of these refer to purposely becoming smaller by reducing the size of the workforce?
a. Managing diversity
b. Globalization
c. Responding to service economy
d. Downsizing
e. None of these.
ANS: D PTS: 1 DIF: Easy OBJ: 2
16. Corporate ownership challenges are part of what type of challenges of management?
a. Competitive
b. Workplace
c. Economic
d. Legal and social
e. None of these
ANS: C PTS: 1 DIF: Easy OBJ: 2
17. Which of the following is an issue of corporate ownership?
a. The growth of institutional investing
b. Hostile takeovers
c. Workplace democracy
d. The growth of institutional investing and hostile takeovers
e. Hostile takeovers and workplace democracy
ANS: D PTS: 1 DIF: Difficult OBJ: 2
18. Quality is an important management issue because of
a. quality can be used as a basis for competition.
b. enhancing quality lowers costs.
c. improving quality tends to increase productivity.
d. making higher quality products generally results in less waste.
e. All of these.
ANS: D PTS: 1 DIF: Moderate OBJ: 3
19. ___________ is a measure of how much is created relative to the resources used to create it.
a. Quality
b. Productivity
c. Ethnicity
d. Innovation
e. Technology
ANS: B PTS: 1 DIF: Easy OBJ: 3
20. Which of the following best describes the relationship between productivity and quality?
a. They are directly related.
b. They are indirectly related.
c. They are inversely related.
d. They are not related.
e. None of these.
ANS: A PTS: 1 DIF: Easy OBJ: 3
21. Which of the following is incorrect as regards quality?
a. It is related to productivity.
b. It can have both absolute and comparative dimensions.
c. It is a measure of efficiency.
d. All of the above are incorrect.
e. None of these is incorrect.
ANS: C PTS: 1 DIF: Easy OBJ: 3
22. _______________ is an effective approach to stimulating innovation within a large firm.
a. Intrapreneurship
b. Entrepreneurship
c. Downsizing
d. Ethnicity
e. None of these
ANS: A PTS: 1 DIF: Easy OBJ: 3
23. The totality of features and characteristics of a product or service that determines its value to
satisfy stated or implied needs is called:a.
the needs satisfaction index.
b. the operations effectiveness ratio.
c. the productivity/efficiency ratio.
d. quality.
e. redundancy.
ANS: D PTS: 1 DIF: Easy OBJ: 3
24. Anthony is comparing the quality of an 800 personal computer to one that costs 1,634.
This is an example of the ________ of quality.
a. relative nature
b. absolute nature
c. conformance dimension
d. price dimension
e. None of these
ANS: A PTS: 1 DIF: Easy OBJ: 3
25. Which of the following are competitive challenges of managers?
a. Productivity and quality
b. Technology and automation
c. Innovation and intrapreneurship
d. Global competition
e. All of the above are competitive challenges of managers.
ANS: B PTS: 1 DIF: Easy OBJ: 3
26. All of the following are examples of workplace challenges of managers presented in this
chapter except
a. work force diversity.
b. employee expectations.
c. workplace democracy.
d. intrapreneurship.
e. All of these are examples of workplace challenges presented in this chapter.
ANS: D PTS: 1 DIF: Difficult OBJ: 4
27. All of the following are dimensions of work force diversity except
a. gender.
b. age.
c. ethnicity.
d. sexual preference.
e. All of these are dimensions of work force diversity.
ANS: E PTS: 1 DIF: Easy OBJ: 4
28. All of the following are arguments that have been proposed to explain how diversity
contributes to competitiveness except
a. the marketing argument.
b. the cost argument.
c. the creativity argument.
d. the problem-solving argument.
e. All of these explain how diversity contributes to competitiveness.
ANS: E PTS: 1 DIF: Easy OBJ: 4
29. All of the following are individual strategies for managing diversity except
a. diversity training.
b. tolerance.
c. communication.
d. empathy.
e. All of these are individual strategies for managing diversity.
ANS: A PTS: 1 DIF: Easy OBJ: 4
30. All of the following are organizational strategies for managing diversity except
a. policies and procedures.
b. diversity training.
c. language training.
d. corporate culture.
e. All of these are organizational strategies for managing diversity.
ANS: E PTS: 1 DIF: Easy OBJ: 4
31. When an organization encourages employees to organize ethnic networks, and a senior
mentor is provided to act as a group adviser. This is an example of
a. an organizational strategy to manage work force diversity.
b. workplace democracy.
c. an individual strategy to manage work force diversity.
d. diversity training.
e. none of these.
ANS: A PTS: 1 DIF: Difficult OBJ: 4
32. The ultimate test of an organization's commitment to managing diversity is its
a. policies and procedures.
b. ethnicity.
c. corporate culture.
d. quality of diversity training.
e. quantity of diversity training.
ANS: C PTS: 1 DIF: Moderate OBJ: 4
33. Which of the following challenges for contemporary be considered a cause of the other?
a. quality and productivity causes cutbacks and downsizing
b. ownership causes globalization
c. ethics and responsibility causes downsizing and cutbacks
d. globalization causes workforce diversity
e. workforce diversity causes ownership
ANS: D PTS: 1 DIF: Difficult OBJ: 4
34. Over the past ten years, more than 50 percent of the promotions at the law firm of Smithers
and Johnson have been of women to partners. This trend could be explained by
a. the firm's commitment to promoting women.
b. legislation.
c. an increase in the number of female lawyers.
d. affirmative action.
e. All of the these.
ANS: E PTS: 1 DIF: Easy OBJ: 4
35. Differences in _______ do not contribute to workforce diversity.
a. occupation
b. age
c. gender
d. ethnic heritage
e. physical ability/disability
ANS: A PTS: 1 DIF: Difficult OBJ: 4
36. Which of the following is not a reason suggested by the text for increasing diversity?
a. Changing demographics
b. Downsizing
c. Legislation
d. Globalization
e. Improved quality of work force
ANS: B PTS: 1 DIF: Easy OBJ: 4
37. All of the following are arguments for government regulation except
a. it is needed to keep larger firms from driving out weaker firms.
b. it is needed to support various laws.
c. it is needed to maintain a reasonable level of competition for the public good.
d. it is needed to keep unscrupulous businesspeople from resorting to unethical and
illegal behavior on a regular basis.
e. All of these are arguments for government regulation.
ANS: E PTS: 1 DIF: Easy OBJ: 5
38. All of the following are true statements about government regulation except
a. free markets are characterized by relatively little government regulation.
b. in the United States there has been a trend toward increasing the regulation of
business.
c. deregulation of the airline and financial industries has caused some major
problems.
d. the United States has a free market economy.
e. All of these are true about government regulation.
ANS: B PTS: 1 DIF: Easy OBJ: 5
39. All of the following are legal and social challenges faced by managers presented in this
chapter except
a. ethical standards of managers.
b. governmental regulation.
c. controversial environmental issues.
d. workplace democracy.
e. All of these are legal and social challenges faced by managers in this chapter.
ANS: D PTS: 1 DIF: Easy OBJ: 5
40. __________ challenges faced by managers are those that reflect the judicial context in
which an organization operates.
a. Social
b. Legal
c. Economic
d. Ethical
e. Workplace democracy
ANS: B PTS: 1 DIF: Easy OBJ: 5
ESSAY
1. Discuss three of the specific challenges of today's and tomorrow's managers.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 1
2. Discuss the specific challenges presented by entrepreneurship, small businesses, and the
growth of the service sector.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 2
3. Discuss the specific challenges faced by managers related to corporate ownership issues.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 2
4. Discuss the four major competitive challenges faced by managers.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 3
5. Discuss the concepts of productivity, quality, technology, and automation and describe how
they are related.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 3
6. Discuss the concepts of innovation, intrapreneurship, and global competition and describe
how they are related.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 3
7. Discuss the six arguments of the ways in which diversity contributes to competitiveness.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 4
8. Identify and discuss the four individual strategies for managing diversity.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 4
9. Identify and discuss the four organizational strategies for managing diversity.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 4
10. Discuss the major arguments for and against government regulation.
ANS:Students
responses will vary.
PTS: 1 DIF: Moderate OBJ: 5

Indicate whether the statement is true or false.

emsimon14 · **Reply #1 on:** Jul 21, 2018

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