To help maintain a cheerful attitude during a business phone ...

[nenivikky]

To help maintain a cheerful attitude during a business phone call, remember to:
 
  a. look at a photograph that makes you happy
  b. smile when you talk
  c. think of a happy memory instead of concentrating on the call
  d. focus on whether the call will increase profits for your company

Question 2

What percentage of energy worldwide used by humans comes from biomass crops?
 
  a. 5 percent c. 25 percent
  b. 15 percent d. 35 percent

[Danny Ewald]

Answer to Question 1

B

Answer to Question 2

B

[nenivikky]

Excellent

[anyusername12131]

Gracias!