Answer to Question 1
D
Follow practice standards when medications are ordered to prevent medication errors. For exam-ple, to make the decimal point more visible, a leading zero is always placed in front of a decimal (e.g., use 0.5, not .5). On the other hand, do not use a trailing zero, a zero after a decimal point, because if a health care worker does not see the decimal point, the patient may end up receiving 10 times more medication than what is prescribed (e.g., use 5 not 5.0). Always give fractions in decimal form.
Answer to Question 2
D
Most people have a natural tendency to fill empty spaces with words, but sometimes silence is useful when they face decisions that require much thought. Nontherapeutic techniques discou-rage further expression of feelings and ideas and engender negative responses or behaviors in others. Asking irrelevant personal questions simply to satisfy your curiosity is inappropriate and invasive and nontherapeutic. Limit questions to health-related information. Health care profes-sionals have their own culture and language. Using technical words in discussions with patients can cause confusion and anxiety. Avoid excessive use of such terms or translate them into lay terms. Sometimes asking why implies an accusation and results in resentment, insecurity, and mistrust.
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