A quality improvement committee is reviewing discharge surveys. ...

[maychende]

A quality improvement committee is reviewing discharge surveys. Results show that patients and their families have difficulty finding departments and areas of the hospital.
 
  What action by the committee would best address this concern for the organization?
  a. Continue to review future surveys to monitor the situation.
  b. Give additional training to the receptionists and switchboard personnel to give better directions.
  c. Form a multidisciplinary committee to identify options to help travel through the hospital.
  d. Send a work order to the maintenance department requesting that brighter lights be installed.

Question 2

A nurse manager recognizes that systems theory identifies that there is a social component within an organization that affects the overall functioning of the system.
 
  What indicator would demonstrate to the nurse manager that the social needs of an organization are being met?
  a. Most employees from the organization attend an annual holiday celebration.
  b. Separate eating areas for each discipline are set up in the cafeteria.
  c. Nurse managers are planning to move to a centralized area away from the care units.
  d. The summer softball teams are canceled due to lack of interest.

[cclemon1]

Answer to Question 1

ANS: C
Successful organizations respect the input of all disciplines when searching for solutions for problems. Continuing to gather data delays solving a problem. There is no indication that verbal directions will solve the problem; additional measures may be required. Merely providing additional light may not solve the problemmulti-language signs or even remodeling may be identified by the committee as being needed.

Answer to Question 2

ANS: A
Systems theory focuses on the needs and desires of people who work in the organization. Good attendance at a work-sponsored function indicates that staff enjoy interacting and are meeting social and relationship roles. Separating disciplines does not foster a sense of team. Moving administration away from staff limits interaction and informal conversations that build trust. Lack of participation in sponsored events such as a softball team indicates that staff relationships are not strong, and a social component is not being achieved within the work environment.

[maychende]

Excellent

[laurnthompson]

TYSM