Once you have isolated the root cause of the malfunction, you ...

[big1devin]

Once you have isolated the root cause of the malfunction, you may:
 
  A) Recommend corrective action. B) Bill the customer.
  C) Replace the malfunctioning part. D) Collect operational data.

Question 2

Why should service technicians be familiar with company pricing policies?
 
  A) The technician should always try to sell the service customer new equipment.
  B) Cost is often the foremost question in the customer's mind.
  C) Most customers are not concerned with the cost, leaving the technician entirely in charge of repair costs.
  D) Technicians should always try to use parts and refrigerant that are on sale first.

[FergA]

Answer to Question 1

A

Answer to Question 2

B

[big1devin]

Wow, this really help

[sarah_brady415]

Thanks for the timely response, appreciate it