During step 2, Clarification of Presenting Problem, a helper must do all of the following except:
a) determine who owns the problem
b) get beyond superficial concerns discussed in initial sessions
c) sort through and rank different problems
d) quickly solve the presenting problem so clients will move on to other problems
Question 2
Helpers can handle client resistance by all of the following except:
a) open-ended leads
b) silence
c) affirmation techniques
d) aggressive confrontation
