Hotlines may be a. time limited such as Katrina call-ins for ...

[fnuegbu]

Hotlines may be
 
  a. time limited such as Katrina call-ins for specific problems.
  b. local and deal with all kinds of issues.
  c. continuous such as national runaway numbers.
  d. all of the above.

Question 2

Dealing with a sexually explicit caller may be done by
 
  a. covert modeling by planting the idea that they have a problem.
  b. flooding to extinguish their thoughts by sexual responses from the worker.
  c. reflection of their feelings and thoughts so as to show empathy and understanding of their dilemma.
  d. asking if they have some physical ailment that is causing the presenting psychological problem.

[parker125]

Answer to Question 1

D

Answer to Question 2

A