Your client tells you that he believes in never hitting children, and then he reveals that he periodically loses control and slaps his daughter. You say to him, Tell me how you make sense of this behavior as it seems it is contrary to what you believe.. This is an example of what kind of confrontation?
a. Higher level empathy
b. Use of satire and irony
c. You/but statements
d. Asking the client to justify the discrepancy
e. Reframing
Question 2
Your client has told you how much his good reputation in the community means to him. Now he reveals that he has been cheating his business partners. Which of the following would be the best response to this discrepancy?
a. Don't you realize that what you're doing is illegalwhat if you get caught?
b. I'm wondering how cheating your business partners fits in with the importance you hold to having a good reputation in the community?
c. You know, you're lying to yourself if you think you can do this and still keep a good reputation in the community..
d. This is really going to hurt your reputation when it all comes out, isn't it?
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Measuring the client’s height with a platform scale
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