Author Question: Based on Gibb's (1961) study, which of the following type of behavior does NOT create defensive ... (Read 62 times)

Chelseaamend · **on:** Jul 31, 2018

Based on Gibb's (1961) study, which of the following type of behavior does NOT create defensive communication?

a. Evaluation
b. Neutrality
c. Certainty
d. Leadership

Question 2

In one-way communication with feedback, the function of feedback is

a. To provide the sender information about what the receivers think of the message
b. To inform the sender about how well the receivers understood the message
c. To make the communication appear more democratic and inclusive
d. To provide the receivers with an opportunity to influence decision making