Roadblocks to good helper communication such as directing, criticizing, consoling, or
premature analyzing communicate to the client that
A. even helpers make mistakes sometimes.
B. he or she should listen more closely to the helper.
C. he or she needs to become more involved in the helping process.
D. the client is not capable of solving his or her own problems.
Question 2
When a counselor discovers that one of his colleagues is impaired due to using/abusing substances, what is the best course of action he should take?
a. avoid confronting the colleague for she will only deny any substance use/abuse.
b. utilize primary, secondary or tertiary levels of intervention based on the need to the colleague and situation.
c. deny that there is a problem, everyone has a little to much from time to time.
d. wait a week and seek if the colleague's behavior improves.
Communication as active process
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Therapeutic Communication Skills
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