One way to empower clients is to build their confidence to manage challenges. Which of the following is NOT an example of a statement that might build a client's confidence?
A) Tell me about a time you completed a difficult task in the past.
B) Of all the things you've tried to resolve previous challenges, tell me about one that has worked, even if only briefly.
C) Tell me about a time you were not successful at solving a problem.
D) What did you learn from dealing with challenges in the past?
Question 2
Which of the following is NOT an example of a question that focuses on empowerment?
A) What are some things you have learned from dealing with past challenges?
B) How did it make you feel when your wife told you that she was not happy in your relationship?
C) How have you resolved such challenges in the past?
D) Of all the things that you have tried to resolve this challenge, tell me about the things that have worked well, even if only for a brief period of time.
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Challenges for Women
Be Friendly and Relaxed When Talking on the Phone to Clients.
Relaxed Posture and a Friendly Smile Communicate an Open and Welcoming Attitude Toward Clients.
International Business: The Challenges of Globalization, 8th Edition