Answer to Question 1
Steps in developing a professional development plan include establishing professional goals, identifying learning activities, establishing a schedule, obtaining learning resources, and completing necessary training.
Continuous learning and improvement are critical for managers to develop into effective leaders. Memberships in professional organizations and certifications are essential in a management's development, as are continuous education courses and workshops. Other sources of industry information can be found in industry magazines and on the Internet.
Answer to Question 2
Effective managers take several steps to ensure their operation serves alcohol responsibly. Depending on the operation's policies, they may begin by developing an incident report form to document any problems that their operation experiences. All managers must ensure that staff is adequately trained. They also monitor all state licensing and certificate requirements as well as continually monitor alcoholic beverage service in their facilities.
Finally, managers resolve beverage service problems and concerns as they occur and take appropriate corrective action if alcohol servicerelated problem patterns emerge.
Topics of Review for Front-Office Personnel
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