This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Differentiate between the procedural aspects and convivial aspects of service. Give one example of ... (Read 308 times)

Brittanyd9008

  • Hero Member
  • *****
  • Posts: 500
on: Aug 10, 2018
Differentiate between the procedural aspects and convivial aspects of service. Give one example of each.
 
  What will be an ideal response?

Question 2

Why do gaps in service occur?
 
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

sabina576

  • Sr. Member
  • ****
  • Posts: 356
Reply #1 on: Aug 10, 2018
Answer to Question 1

Procedural part of service consists of what is involved in getting the products and services to the customer and consists of incremental flow of service, timeliness, accommodation, anticipation, communication, customer feedback, and supervision. The convivial part of service refers to the visual and measurable behaviors of servers. These behaviors include attitude, body language, tone of voice, tact, name calling, attentiveness, guidance, suggestive selling, and problem solving.

Answer to Question 2

Management does not know what is important to the customers, management knows what is important but does not translate that knowledge into service standards, service standards are in place but employees do not practice them, and/or customers are promised a level of service that is not delivered.


Brittanyd9008

  • Member
  • Posts: 500
Reply 2 on: Aug 10, 2018
Wow, this really help

fatboyy09

  • Member
  • Posts: 358
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Atropine was named after the Greek goddess Atropos, the oldest and ugliest of the three sisters known as the Fates, who controlled the destiny of men.

Did you know?

People often find it difficult to accept the idea that bacteria can be beneficial and improve health. Lactic acid bacteria are good, and when eaten, these bacteria improve health and increase longevity. These bacteria included in foods such as yogurt.

Did you know?

When Gabriel Fahrenheit invented the first mercury thermometer, he called "zero degrees" the lowest temperature he was able to attain with a mixture of ice and salt. For the upper point of his scale, he used 96°, which he measured as normal human body temperature (we know it to be 98.6° today because of more accurate thermometers).

Did you know?

A cataract is a clouding of the eyes' natural lens. As we age, some clouding of the lens may occur. The first sign of a cataract is usually blurry vision. Although glasses and other visual aids may at first help a person with cataracts, surgery may become inevitable. Cataract surgery is very successful in restoring vision, and it is the most frequently performed surgery in the United States.

Did you know?

According to the American College of Allergy, Asthma & Immunology, more than 50 million Americans have some kind of food allergy. Food allergies affect between 4 and 6% of children, and 4% of adults, according to the CDC. The most common food allergies include shellfish, peanuts, walnuts, fish, eggs, milk, and soy.

Different gene orders give different double recombinants Different gene orders give different double recombinants
Men Present for Service during the Civil War Men Present for Service during the Civil War
Many gasoline service stations have signs posted warning customers to place plastic fuel containers ... Many gasoline service stations have signs posted warning customers to place plastic fuel containers ...
Electronic service information is available from aftermarket sources, such as All-Data and ... Electronic service information is available from aftermarket sources, such as All-Data and ...
Fortified foods can give your diet a vitamin boost Fortified foods can give your diet a vitamin boost
A random sample of 87 airline pilots recruited by an airline service had an average yearly ... A random sample of 87 airline pilots recruited by an airline service had an average yearly ...
Video: Status Epilepticus

For a complete list of videos, visit our video library