In a climate in which employees are rewarded for good work and given negative feedback for bad, the threats and criticism outweigh the rewards and recognition.
Indicate whether the statement is true or false
Question 2
Employees will produce the service expected by management when:
A) adequate information and training is provided.
B) they feel it is possible to satisfy the demands placed on them by customers.
C) skills match the performance expected.
D) both A and C.
E) all of the above.