A study of airline, hotel, and restaurant interactions indicated ...

[jparksx]

A study of airline, hotel, and restaurant interactions indicated which of the following problem areas?
 
  A) Customer expectations are less than can be met.
  B) Server expectations are greater than can be met.
  C) Performance of the operation did not match the potential of the system.
  D) Performance of the employee did not match the potential of the system.
  E) All are problem areas except B.

Question 2

Identify an early example of hospitality as a business.
 
  What will be an ideal response?

Question 3

Which of the following describe the most typical service problems?
 
  A) Lack of speed
  B) Inattentive staff
  C) Ability to answer questions about the menu
  D) Both A and B
  E) None of the above

[momolu]

Answer to Question 1

E

Answer to Question 2

The Code of Hammurabi was a set of laws established around 1750 BCE by Hammurabi, the king of ancient Babylon (now Iraq). These included regulations on pricing and licensing for tavern-keepers, proving that commercial foodservice existed then.

Answer to Question 3

D