Answer to Question 1
The manner used to give directions is as important as the information given.
The clarity of directions given, along with tone of voice and facial
expressions, will determine how well the direction will be received.
Timing is very important. Try to catch team members in a frame of mind to
listen. Present one idea at a time. For example, if you are training team
members in the preparation of a new dish, break the process into its most
basic steps. Present each step separately and ensure each step is understood
before proceeding.
Keep to the topic. Try to speak clearly. Avoid ambiguities. Moderate the
volume and speed of your speech. Maintain eye contact and leave time for
questions and answers.
Give team members any background information they may need to fully
understand the direction. Keep it simple by using basic language with
commonly used words. Explain any technical terms and take special care to
explain culinary terms. Make it brief. Don't use more words or time than
needed. Too much information is as bad as too little. Without making it too
obvious, repeat anything that is important for the listener to remember.
Personalize what you are saying and present it to the team members. Avoid
generalizing or sounding vague. Eye contact is important. It will enable you to
gauge reactions. We cannot respond to one another without it. Sounding bored
or looking disinterested tells team members that what they are saying is
unimportant. Speak clearly and loudly enough to be heard. Do not mumble or
talk fast; a short, sharp growl will ensure that team members will not accept
the direction. Explain carefully; do not assume that team members know what
you are thinking. Make sure you're understood. If they look confused or don't
question your ideas, chances are they have not understood.
Encourage team members to give thoughtful answers. Ask questions about
what you have said. This will allow you to check for understanding.
Answer to Question 2
F
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The sequence of steps during delivery is shown clearly in these drawings