Author Question: When your business telephone rings: a. do not answer before the third ring. b. answer by identifying ... (Read 186 times)

Garrulous · **on:** Aug 22, 2018

When your business telephone rings:
a. do not answer before the third ring.
b. answer by identifying your company or department and giving your name.
c. do not offer to transfer the caller to someone else who can help the caller.
d. answer in a brisk, impatient tone to let the caller know you are busy.

Question 2

What is the correct filing order for the following four names? (1) Mrs. Roberta St. James (2) Ms. Rachael Ste. John (3) Mr. Robert St. John (4) Mr. Ronald St. John
a. 3, 1, 2, 4
b. 1, 4, 3, 2
c. 1, 3, 4, 2
d. 2, 1, 3, 4