Using an appropriate tone of voice is important only when dealing ...

[asmith134]

Using an appropriate tone of voice is important only when dealing with external customers.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Identify the four levels of RIM workers for large organizations as identified by ARMA International and name at least one job title for each level.

[xiaomengxian]

Answer to Question 1

False

Answer to Question 2

1 . Operating LevelRecords Clerk, Records Technician, Senior Records Clerk
2 . Analyst Operating LevelRecords Analyst, Senior Records Analyst, Records Coordinator/Records Specialist
3 . Supervisory/Managerial LevelERM Administrator/ERM Architect, RIM Supervisor, RIM Manager
4 . Managerial/Executive LevelRIM Director, Executive Officer

[asmith134]

YES! Correct, THANKS for helping me on my review

[nyrave]

Excellent