Author Question: Using an appropriate tone of voice is important only when dealing with external customers. a. True ... (Read 52 times)

asmith134 · **on:** Aug 22, 2018

Using an appropriate tone of voice is important only when dealing with external customers.
a. True
b. False
Indicate whether the statement is true or false

Question 2

Identify the four levels of RIM workers for large organizations as identified by ARMA International and name at least one job title for each level.

xiaomengxian · **Reply #1 on:** Aug 22, 2018

Answer to Question 1

False

Answer to Question 2

1 . Operating LevelRecords Clerk, Records Technician, Senior Records Clerk
2 . Analyst Operating LevelRecords Analyst, Senior Records Analyst, Records Coordinator/Records Specialist
3 . Supervisory/Managerial LevelERM Administrator/ERM Architect, RIM Supervisor, RIM Manager
4 . Managerial/Executive LevelRIM Director, Executive Officer