Why should you keep a pad and pen near the phone for use during a ...

[naturalchemist]

Why should you keep a pad and pen near the phone for use during a business call?
 
  a. To jot down things your caller says so you remember them.
  b. To jot down notes about other things you need to do.
  c. To jot down notes about other things that might be related to tasks yet to be completed.
  d. To help with your call so you don't forget anything.

Question 2

When taking a call, you should
 
  a. Be overly courteous.
  b. Talk about personal issues.
  c. Speak clearly.
  d. Share the latest changes made in the organization.

[voltaire123]

Answer to Question 1

A

Answer to Question 2

C

[naturalchemist]

TY

[voltaire123]

You're welcome