A person can reduce defensiveness and resistance in a ...

[FButt]

A person can reduce defensiveness and resistance in a conversation by using:
 
  a. you-statements.
  b. they-statements.
  c. I-statements.
  d. we-statements.

Question 2

The largest criticism of people working at home is:
 
  a. recurrent boredom and isolation.
  b. the stress of working with electronic equipment.
  c. lack of managerial direction.
  d. the blurring of boundaries between work and family.

[Bsand8]

Answer to Question 1

C

Answer to Question 2

D

[FButt]

Thanks for the timely response, appreciate it

[bigsis44]

Excellent