Question 1
Which of the following balanced scorecard dimensions provides measures on how efficiently and effectively the organization is performing key business processes?
◦ Financial.
◦ Internal operations.
◦ Innovation and learning.
◦ Customer.
Question 2
Which of the following balanced scorecard dimensions provides measures on how well the organization is generating sales?
◦ Financial.
◦ Internal operations.
◦ Innovation and learning.
◦ Customer.