Question 1
________ includes all the activities associated with transferring data from existing systems to the new database AIS, testing the new system, and training employees how to use it.
◦ Systems analysis
◦ Conceptual design
◦ Physical design
◦ Implementation and conversion
Question 2
________ includes carefully monitoring system performance and user satisfaction to determine the
need for making system enhancements and modifications.
◦ Operation and maintenance
◦ Conceptual design
◦ Physical design
◦ Implementation and conversion