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Author Question: So called "gripe sites" exist for consumers to publish ________ responses against products or stores ... (Read 61 times)

Kthamas

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on: Jun 4, 2019

Question 1

When consumers are unhappy with a product, they may file a complaint in the form of legal action, Better Business Bureau complaint, or publishing a negative review. This is called a ________ response.
◦ voice
◦ complaint
◦ private
◦ third-party

Question 2

So called "gripe sites" exist for consumers to publish ________ responses against products or stores with which they are dissatisfied.
◦ third-party
◦ voice
◦ complaint
◦ private
Consumer Behavior: Buying, Having, and Being ¦ Solomon ¦ 12th Edition
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Marked as best answer by Kthamas on Jun 4, 2019

gstein359

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Reply #1 on: Jun 4, 2019
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Kthamas

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Reply 2 on: Jun 4, 2019
Wow, this really help

aruss1303

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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