Well-timed verbal feedback has the side benefit of keeping a ...

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Question 1

Johanna and Alexis are friends and co-workers. When Alexis gets a promotion and becomes Johanna's boss, Johanna suddenly begins to speak more formally with her. Alexis doesn't understand why her friend is acting so distant, but Johanna feels that she is simply acting more respectful of Alexis's new position. Which of the following communication barrier are they experiencing?
 
  A) ethnocentrism
  B) incompatible communication codes
  C) incompatible norms and values
  D) anxiety

Question 2

Well-timed verbal feedback has the side benefit of keeping a listener attentive to a message.
 
  Indicate whether the statement is true or false

[lin77x]

Answer 1

C

Answer 2

True

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Gracias!

[patma1981]

Excellent