Question 1
Customers take a number as they join the waiting line of the customer service counter at a discount store. There are two customer service agents. Provide the most likely characteristics of this system.
a. name of model
b. number of channels
c. number of phases
d. arrival rate distribution
e. service time distribution
f. population size
g. queue discipline
Question 2
Students arrive randomly at the help desk of a computer lab. There is only one service agent, and the service time varies from one student to the other. Provide the most likely characteristics for this system.
a. name of model
b. number of channels
c. number of phases
d. arrival rate distribution
e. service time distribution
f. population size
g. queue discipline