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Author Question: Active customer contact and personalized attention can lower cost to the customer by: (Read 143 times)

BRWH

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Active customer contact and personalized attention can lower cost to the customer by:
◦ substituting customer efforts for those of the service provider.
◦ lowering the level of technology involved.
◦ trading fixed costs for an equivalent variable cost.
◦ increasing the capital intensity.


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Marked as best answer by BRWH on Apr 18, 2020

DylanD1323

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BRWH

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Reply 2 on: Apr 18, 2020
Excellent


coreycathey

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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