Question 1
Which barrier to effective listening is displayed when Hilde listens to Sven very carefully until he says something she can use against him, and then she interrupts?
◦ criticizing the speaker
◦ distracting emotional noise
◦ differing speech rate and thought rate
◦ being self-absorbed
Question 2
Which guideline should you keep in mind when paraphrasing the words of your conversation partner?
◦ Make paraphrasing concise.
◦ Use the exact same words your partner used.
◦ Make paraphrasing broad and avoid being too specific.
◦ Go beyond the information communicated by your partner.