Question 1
What action should seldom occur during empathic listening?
◦ avoiding judgments
◦ understanding another person's feelings
◦ vicariously experiencing another person's thoughts
◦ feeling sorry for someone
Question 2
What should listeners keep in mind when technology distracts them from the speaker's message?
◦ Speakers must tolerate technology distractions as a normal part of the listening process.
◦ Multitasking is acceptable in most listening situations.
◦ Listeners have a responsibility to reduce, eliminate or overcome distractions.
◦ Technology has little impact on sensory overload.