Question 1
The term for understanding why actual performance deviates from planned performance is.
◦ variance calculation
◦ organizational learning
◦ favorable variance
◦ continuous improvement
Question 2
Variance analysis should be used ________.
◦ to understand why variances arise and to improve future performance
◦ as the sole source of information for performance evaluation
◦ to punish employees that do not meet standards
◦ to set the standards which are very easy to achieve to encourage employees to focus on meeting standards