Question 1
Spoilage, rework, scrap, and machine repairs are all examples of ________.
◦ prevention costs
◦ appraisal costs
◦ internal failure costs
◦ external failure costs
Question 2
The costs of quality are the costs incurred ________.
◦ to enhance large scale production
◦ to prevent the production of a low quality product
◦ due to defective and low quality product
◦ because of warranties, normal spoilage, abnormal spoilage, and scrap