Question 1
Because the hospitality business is service oriented, the ________ must take center stage in all that we do.
◦ Technology
◦ Customer or guest
◦ Bottom line
◦ CEO
Question 2
Laura Habina, the interview subject for this chapter, works for the Intercontinental New York Barclay, in the position of:
◦ COO
◦ CEO
◦ Director of Revenue Management
◦ CFO