This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Carlo works at an insurance call centre. A customer calls to place a claim for an Armani suit; he ... (Read 54 times)

olivia_rose

  • Full Member
  • ***
  • Posts: 132
on: Aug 7, 2022
Carlo works at an insurance call centre. A customer calls to place a claim for an Armani suit; he states that the suit was in his luggage during a recent trip and must have been stolen by luggage handlers. The caller has no airline report of the loss and no purchase receipt for the suit. After trying to explain why the claim would not be honoured, Carlo finally yells at the customer and hangs up. What has Carlo failed at?

◦ sympathy management
◦ sympathy manipulation
◦ emotion management
◦ emotion labour
Sociology: Compass for a New Social World ¦ Brym, Strohschein, Kampen ¦ 7th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by olivia_rose on Aug 7, 2022

xinyifff

  • Full Member
  • ***
  • Posts: 159
Reply #1 on: Aug 7, 2022
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 35% of students answer this correctly


olivia_rose

  • Member
  • Posts: 132
Reply 2 on: Aug 7, 2022
Great answer, keep it coming :)

kusterl

  • Member
  • Posts: 315
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

The Centers for Disease Control and Prevention has released reports detailing the deaths of infants (younger than 1 year of age) who died after being given cold and cough medications. This underscores the importance of educating parents that children younger than 2 years of age should never be given over-the-counter cold and cough medications without consulting their physicians.

Did you know?

It is widely believed that giving a daily oral dose of aspirin to heart attack patients improves their chances of survival because the aspirin blocks the formation of new blood clots.

Did you know?

Children with strabismus (crossed eyes) can be treated. They are not able to outgrow this condition on their own, but with help, it can be more easily corrected at a younger age. It is important for infants to have eye examinations as early as possible in their development and then another at age 2 years.

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Did you know?

The most common childhood diseases include croup, chickenpox, ear infections, flu, pneumonia, ringworm, respiratory syncytial virus, scabies, head lice, and asthma.

Systême silurien du centre de la Bohême / par Joachim Barrande Systême silurien du centre de la Bohême / par Joachim Barrande
Endotracheal intubation. First, a lighted scope is used to identify the trachea from the esophagus. Endotracheal intubation. First, a lighted scope is used to identify the trachea from the esophagus.
The Works of Geoffrey Chaucer Newly Augmented, Kelmscott Press. The Works of Geoffrey Chaucer Newly Augmented, Kelmscott Press.
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Aggregates are people who happen to be in the same place at the same time. Aggregates are people who happen to be in the same place at the same time.
Apply knee to chest stretch for posterior hip and leg muscles. Facing the table directly, place one ... Apply knee to chest stretch for posterior hip and leg muscles. Facing the table directly, place one ...
Video: Pressure volume relationships - Normal inspiration and expiration

For a complete list of videos, visit our video library