This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Carlo works at an insurance call centre. A customer calls to place a claim for an Armani suit; he ... (Read 53 times)

olivia_rose

  • Full Member
  • ***
  • Posts: 132
on: Aug 7, 2022
Carlo works at an insurance call centre. A customer calls to place a claim for an Armani suit; he states that the suit was in his luggage during a recent trip and must have been stolen by luggage handlers. The caller has no airline report of the loss and no purchase receipt for the suit. After trying to explain why the claim would not be honoured, Carlo finally yells at the customer and hangs up. What has Carlo failed at?

◦ sympathy management
◦ sympathy manipulation
◦ emotion management
◦ emotion labour
Sociology: Compass for a New Social World ¦ Brym, Strohschein, Kampen ¦ 7th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by olivia_rose on Aug 7, 2022

xinyifff

  • Full Member
  • ***
  • Posts: 159
Reply #1 on: Aug 7, 2022
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 35% of students answer this correctly


olivia_rose

  • Member
  • Posts: 132
Reply 2 on: Aug 7, 2022
:D TYSM

ultraflyy23

  • Member
  • Posts: 312
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Though “Krazy Glue” or “Super Glue” has the ability to seal small wounds, it is not recommended for this purpose since it contains many substances that should not enter the body through the skin, and may be harmful.

Did you know?

Nearly all drugs pass into human breast milk. How often a drug is taken influences the amount of drug that will pass into the milk. Medications taken 30 to 60 minutes before breastfeeding are likely to be at peak blood levels when the baby is nursing.

Did you know?

The average older adult in the United States takes five prescription drugs per day. Half of these drugs contain a sedative. Alcohol should therefore be avoided by most senior citizens because of the dangerous interactions between alcohol and sedatives.

Did you know?

For about 100 years, scientists thought that peptic ulcers were caused by stress, spicy food, and alcohol. Later, researchers added stomach acid to the list of causes and began treating ulcers with antacids. Now it is known that peptic ulcers are predominantly caused by Helicobacter pylori, a spiral-shaped bacterium that normally exist in the stomach.

Did you know?

Vaccines cause herd immunity. If the majority of people in a community have been vaccinated against a disease, an unvaccinated person is less likely to get the disease since others are less likely to become sick from it and spread the disease.

Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
How to avoid car insurance claims How to avoid car insurance claims
Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ... Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ...
Reconnect the lower back with the shoulder with a few deep effleurage strokes. Then place one hand ... Reconnect the lower back with the shoulder with a few deep effleurage strokes. Then place one hand ...
Traction the neck by placing the head, in neutral position facing upward, in one hand. Place the ... Traction the neck by placing the head, in neutral position facing upward, in one hand. Place the ...
Cradle the head to finish. Rest the head on the table. Place your fingers on the sides of the head ... Cradle the head to finish. Rest the head on the table. Place your fingers on the sides of the head ...
Video: Wound Cultures

For a complete list of videos, visit our video library