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Author Question: Carlo works at an insurance call centre. A customer calls to place a claim for an Armani suit; he ... (Read 45 times)

olivia_rose

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on: Aug 7, 2022
Carlo works at an insurance call centre. A customer calls to place a claim for an Armani suit; he states that the suit was in his luggage during a recent trip and must have been stolen by luggage handlers. The caller has no airline report of the loss and no purchase receipt for the suit. After trying to explain why the claim would not be honoured, Carlo finally yells at the customer and hangs up. What has Carlo failed at?

◦ sympathy management
◦ sympathy manipulation
◦ emotion management
◦ emotion labour
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Marked as best answer by olivia_rose on Aug 7, 2022

xinyifff

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Reply #1 on: Aug 7, 2022
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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olivia_rose

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Reply 2 on: Aug 7, 2022
Excellent

Dinolord

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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