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Author Question: Barry's Ice Cream Shoppe is interested in improving his performance in the area of quality control ... (Read 98 times)

allihubbard

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Question 1

A balanced scorecard should include five to seven measures in each of four perspectives.

Required:

List five measures that relate to the financial perspective.

Question 2

Barry's Ice Cream Shoppe is interested in improving his performance in the area of quality control and customer service. This interest came about after Barry put a "suggestions box" near the counter. Several suggestions related to employees not being clean in handling their orders, not filling orders properly, and rudeness from employees. Barry has discussed his problems with his neighboring store, a local-dry cleaning business.

Required:

List five processes that Barry and the dry-cleaning business have in common.


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Marked as best answer by allihubbard on Feb 5, 2023

Afvelasquez

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allihubbard

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Reply 2 on: Feb 5, 2023
Excellent


pratush dev

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Reply 3 on: Yesterday
:D TYSM

 

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