As discussed in the text, when people encounter situations in ...

[joe]

As discussed in the text, when people encounter situations in which their help might be needed, there are five major steps they pass through before ultimately deciding to render help (or not render help). At which step(s) can the presence of others interfere (and reduce the likelihood of helping)?
 
  a. Steps 1, 2, and 3 (noticing the situation, interpreting the situation as an emergency, and taking responsibility)
  b. Step 3 (taking responsibility for providing help)
  c. Steps 1, 2, 3, 4 and 5 (noticing the situation, interpreting the situation as an emergency, and taking responsibility, deciding how to help, and helping)
  d. Steps 1, 3, and 4 (noticing the situation, taking responsibility, and deciding how to help)

Question 2

Diversity within a group with respect to ____ is more likely to more readily result in misunderstandings, distrust, and other communicative problems.
 
  a. knowledge
  b. ethnicity
  c. skills
  d. education

[Jbrasil]

Answer to Question 1

C

Answer to Question 2

B

[joe]

Gracias!

[alvinum]

Excellent