If your professor asks you to list ten ways to improve the course and you cannot do it, how will that affect your course ratings overall?
a. You will feel the same as if you weren't asked to list any improvements.
b. You will feel negatively about the course.
c. You will feel positively about the course.
d. You will feel neutrally about the course.
Question 2
Consider information from the authors of your text about the availability heuristic. If you wanted to improve customer satisfaction survey ratings for your company,
which of the following would you ask customers in terms of their suggestions for improvement?
a. Don't ask them for any criticisms or suggestions for improvement.
b. Ask them to list their biggest criticism/suggestion.
c. Ask them to list as many as they can.
d. Ask them to list ten criticisms/suggestions.
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