Author Question: You are opening a new coffee house specializing in espresso and pastries. You notice that applicants ... (Read 66 times)

jerry coleman · **on:** Jun 22, 2018

You are opening a new coffee house specializing in espresso and pastries. You notice that applicants range from teenagers to retired workers in their sixties.

You have two types ofpositions: baristas who make the espresso drinks and counter/kitchen help who take orders,
wash dishes, and work at the cash register. Discuss who you might hire for each type of position and why.

What will be an ideal response?

Question 2

Discuss the role of intuition in expert cognition. How do experts use intuition? How does it differ from the way novices might employ intuition? What are possible outcomes of the reliance on intuition by experts?

What will be an ideal response?

lcapri7 · **Reply #1 on:** Jun 22, 2018

Answer to Question 1

Younger workers have more physical energy and stamina, so hiring some for
counter/kitchen help would be wise. Older workers are more efficient at combining
tasks, so some barista positions should be filled by them since those skills will be
helpful in rush times. The barista position is more complex, and it supports the
intellectual functioning of older workers. But younger workers may teach older
workers about the latest espresso drinks, so some younger workers, too, should be
hired as baristas.

Answer to Question 2

Experts use intuition that is based on their broad experience and knowledge base to
solve problems. They are less stereotypic than novices in their approach. Novices
tend to focus on formal procedures and miss subtleties that experts perceive.
Increased accuracy, increased speed at solving problems, and prevention of errors
are possible outcomes when experts use their intuition.